Exchange And Refund Policy

Online Customer
1. Return the item(s) to us in its original condition and packaging within 30 days of the email confirming shipment.
2. Your request will be review within 14 working days of its receipt.
3. Reason such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, will not be considered
as valid grounds for repair/exchange.
4. All returned item(s) are subject to quality control inspection and approval. We reserve the right to refuse any refund/repair/exchange
requests based on our own evaluation and at our sole discretion.
5. Sale and discounted item(s) are not eligible for exchange.
6. Item(s) must be unworn, unwashed and in the exact condition when purchased.
7. Only purchase made at our HQ is eligible for repair or exchange.
8. It is your responsibility to ensure the item(s) reaches us. We strongly suggest that you send your parcel using registered mail with a
tracking number so you can track your parcel. Shipping cost of returning the item(s) are not refundable and will be borne by you.
Boutique Customer
1. Return the item(s) to us in its original condition and packaging within 7 days of the receipt date.
2. Reason such as “I changed my mind”, “I don’t want it anymore” will not be considered as valid grounds for exchange.
3. All returned item(s) are subject to quality control inspection and approval. We reserve the right to refuse any refund/repair/exchange
requests based on our own evaluation and at our sole discretion.
4. Sale and discounted item(s) are not eligible for repair or exchange.
5. Only purchase made at our HQ is eligible for repair or exchange.
6. Item(s) must be unworn, unwashed and in the exact condition when purchased.
7. Once returned request approved, you can exchange for another SIZE or COLOUR, as long as it is the same design.

 

We reserve the rights to make amendments to this policy without prior notice. Please call us if you have any queries about repair or exchange. We will be happy to attend you. Download the policy below

Exchange Form